Česká verze
Table of content
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Main information about the service
District social security administrations have a legal obligation to provide individuals and employers with expert assistance in social security matters, which includes pension insurance. If the person concerned is not a member of the armed forces, the Czech Social Security Administration also provides expert information and assistance in pension insurance matters.
If you are not a member of the armed forces, you can ask either your relevant district social security administration or, where applicable, the Czech Social Security Administration for expert information or assistance relating to pension insurance. There is a client centre (call centre) for this purpose at the headquarters of the Czech Social Security Administration.
read moreDoes this apply to me?
you are an individual (regardless of whether you receive a pension) or an employer and you need general information on pension insurance matters or specific expert information or assistance on your entitlement to a pension or, as an employer, on the fulfilment of your pension insurance obligations.
Service outcome
Through its client or call centre, the district social security administration or the Czech Social Security Administration will answer any questions you might have about pension insurance, and will provide you with the required expert information or assistance in pension insurance matters.
Service benefit
Both the individual district social security administrations and the pension insurance client or call centre at the headquarters of the Czech Social Security Administration mainly provide expert information and assistance in the following areas:
- eligibility for pension insurance benefits and how the pension is calculated;
- claiming a pension insurance benefit;
- the procedure for dealing with applications for pension insurance benefits;
- the payment of pension insurance benefits in Czechia and abroad;
- how deductions are made from pensions in accordance with the enforcement of a legal ruling;
- social security in the context of EU coordination regulations and international treaties.
In addition, the district social security administrations and the Czech Social Security Administration’s client or call centre:
- deal with urgent cases and enquiries that are classed as complaints;
- draw up reports on clients’ enquiries and complaints relating to the processing of their pension insurance benefits, and then forward them to be processed by the competent organisational unit;
- provide confirmation of the payment, type and amount of a pension;
- are responsible for an information course on insurance (applies only to the Czech Social Security Administration’s client centre and the district social security administrations);
- perform informative calculations of old-age pensions (only for the Czech Social Security Administration’s client centre and selected district social security administrations).
Expert information and assistance to employers is provided mainly by the individual district social security administrations.
When to address the service
Back to topAs an individual or an employer, you may ask your district social security administration or the Czech Social Security Administration client or call centre for expert information or assistance in pension insurance matters whenever you are unsure about anything relating to pension insurance.
How to get the service
What do you need when solving the service electronically
If you request expert information or assistance on pension insurance matters electronically, you must always clearly specify your enquiry or request. If your enquiry or request relates to a specific pension entitlement, you must also provide your birth registration number, and either your full name and address or your data box ID.
Where and how to solve the service electronically
Step 1
You may request expert information or assistance on pension insurance matters by:
- sending a data message to the data box of the district social security administration, in Prague to the data box of the Prague Social Security Administration, or in Brno to the data box of the municipal social security administration with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office;
- sending a data message / email with a recognised electronic signature to the address of the electronic filing office of the social security administration with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office;
- calling the Czech Social Security Administration for free on+420 800050248; or
- calling the freephone number of the social security administration responsible for individuals or entrepreneurs with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office.
Contact details can be found on the Czech Social Security Administration website.
Step 2
The district social security administration or the Czech Social Security Administration call centre will assess whether your enquiry or request actually relates to pension insurance and whether it can be filed electronically. If so, the relevant employee at the social security administration or call centre you have contacted will answer your enquiry or carry out your request. If your enquiry or request does not fall within the remit of the district social security administration or call centre or cannot be filed electronically, you will be informed of who to contact with your enquiry or request, and how.
Could be solved via e-identity
Yes
Is the service charged when solving electronically
No
What you’ll need to provide
If you request expert information or assistance on pension matters in person or by post, you must always clearly specify your enquiry or request. If your enquiry or request relates to a specific pension entitlement, you must also provide your birth registration number, and either your full name and address or your data box ID.
Where to solve the service
Step 1
You may request expert information or assistance on pension insurance matters by:
- asking in person at the district social security administration, in Prague at the Prague Social Security Administration, or in Brno at the municipal social security administration with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office;
- asking in person at the Czech Social Security Administration client centre; or
- sending your request by post to the address of the district social security administration, in Prague to the address of the Prague Social Security Administration, or in Brno to the municipal social security administration with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office.
Contact details can be found on the Czech Social Security Administration website.
Step 2
An authorised employee of the district social security administration or the Czech Social Security Administration client centre will answer your enquiry or carry out your request. If your enquiry or request does not fall within the remit of the Social Security Administration or the call centre, you will be informed of who to contact.
Is the service charged when solving in person?
No
Responsible Public Authority
|
Ministerstvo práce a sociálních věcí Na Poříčním právu 376/1 Nové Město 12800 Praha 2 |
Datová schránka: sc9aavg E-mail: posta@mpsv.cz Web: https://www.mpsv.cz/ |
Additional information about the service
Back to topCommunication language
All written correspondence must be submitted to the Social Security Administration in Czech. Written submissions in other languages must be accompanied by a certified translation into Czech (the applicant must cover the costs of the translation). This does not apply if the documents are in an official language of a Member State of the European Union or in an official language of a state with which Czechia has concluded a bilateral social security treaty with a provision on the official language (the costs of any translation into Czech will be borne by the district social security administration).
Last checked at 15.06.2021
